{"xsrfToken":"80145c70-543d-4c64-9f7f-f23e308206c9_59d105371db565ce37f814cfc6002cfd4f359054_lout","branding":{"id":"1","key":"ticket","name":"Support@Suprag","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b83c35","headerLinkHoverBGColor":"#b83c35","headerBadgeColor":"#b83c35"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c711a4a1-8ba4-476b-9cb9-96e7c84c293e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNGU4YzMzZS0yYzA4LTQ3ZWYtOGM3OC00M2MwY2NkZDA3MmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3MTFhNGExLThiYTQtNDc2Yi05Y2I5LTk2ZTdjODRjMjkzZSI6WyJyZWFkIl19LCJleHAiOjE2ODA0MzUzMzYsIm5iZiI6MTY4MDQzNDczNn0.yM-4JLxFhjnfR8iABlylfanpsZ0ZQaiz0LBBiRsrDAc&client=d4e8c33e-2c08-47ef-8c78-43c0ccdd072f&mode=fit","logoId":"c711a4a1-8ba4-476b-9cb9-96e7c84c293e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Suprag Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Bestehende Informationen suchen:","sharedPortalName":"Suprag Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Suprag Support","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Suprag Support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#d5d5d5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/19c3c4ce-3a69-4cdc-98a3-da12335ad84f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNGU4YzMzZS0yYzA4LTQ3ZWYtOGM3OC00M2MwY2NkZDA3MmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5YzNjNGNlLTNhNjktNGNkYy05OGEzLWRhMTIzMzVhZDg0ZiI6WyJyZWFkIl19LCJleHAiOjE2ODA0MzUzMzYsIm5iZiI6MTY4MDQzNDczNn0.GY564xq-feJ_gO4Gchpbfl36IIgtWE0adRwLrR_yJvA&client=d4e8c33e-2c08-47ef-8c78-43c0ccdd072f&height=300&mode=fit","bannerMediaApiFileId":"19c3c4ce-3a69-4cdc-98a3-da12335ad84f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ticket","projectId":10000,"serviceDeskId":1,"name":"Support@Suprag","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"17","name":"Question / Support","descriptionHtml":"","callToAction":"Question / Support","introHtml":"<p>Support-Ticket</p>","icon":10491,"iconUrl":"https://supragag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://supragag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[17]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d7af9151-e5fc-37b4-8e03-08bdb59a9f94","appLinkName":"System Confluence","spaceKey":"INFORMATIO","spaceName":"Informationen","isServer":false},"labels":[],"projectKey":"TICKET","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKET","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":17,"projectId":10000,"form":{"name":"Question / Support","descriptionHtml":"","callToAction":"Question / Support","intro":"<p>Support-Ticket</p>","instructions":"","icon":10491,"iconUrl":"https://supragag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Title/Reference","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/17","calendarParams":{"firstDay":0,"date":"2023-04-02T13:25:36+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d7af9151-e5fc-37b4-8e03-08bdb59a9f94","appLinkName":"System Confluence","spaceKey":"INFORMATIO","spaceName":"Informationen","isServer":false},"labels":[],"projectKey":"TICKET","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNGU4YzMzZS0yYzA4LTQ3ZWYtOGM3OC00M2MwY2NkZDA3MmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODA0MzU5MzYsIm5iZiI6MTY4MDQzNDczNn0.YdAeE5kDTVkk1Z4In4DrJZHs36G5rjaL_vtUKpNfvLg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"d4e8c33e-2c08-47ef-8c78-43c0ccdd072f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2023-03-01T12:37:51.433750Z","publish":{"jira":{"issueRequestTypeIds":[17],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[17],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[17],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Supportformular","submit":{"lock":true,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"81ff25b4-8fbf-4cfb-a119-a70d74397d12"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"12df4ff1-e358-4790-a64e-135780d2f35b"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Bitte prüfen sie mittels Seriennummer ob das Gerät durch Suprag AG geliefert wurde: "},{"type":"text","text":"https://www.suprag.ch/rma","marks":[{"type":"link","attrs":{"href":"https://www.suprag.ch/rma"}},{"type":"strong"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"9618b174-b2a5-44ef-afaa-7611b1c1f53c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]}]}],"conditions":{"18":{"t":"sh","i":{"co":{"cIds":{"3":["2"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"conditions":["18"]},"2":{"conditions":[]}},"questions":{"2":{"type":"pg","label":"Ihr Anliegen","description":"Beschreiben Sie uns Ihr Anliegen im Detail","validation":{"rq":true,"mnw":1},"jiraField":"description","questionKey":""},"3":{"type":"cm","label":"Artikeldetails","description":"Für technischen Support. (Supportleistungen werden lediglich für Geräte die durch Suprag AG geliefert wurden erbracht.)","validation":{"rq":true,"ch":"1"},"choices":[{"id":"2","label":"Priority-Bearbeitung mit Seriennummer / MAC","other":false},{"id":"1","label":"Gekauft bei Suprag AG oder einem Suprag-Partner","other":false}],"questionKey":"Artikeldetails"},"16":{"type":"ts","label":"Seriennummer / MAC","description":"","validation":{"rq":false},"jiraField":"customfield_10056","questionKey":""}}}},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2023-03-01T12:37:51.433750Z","publish":{"jira":{"issueRequestTypeIds":[17],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[17],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[17],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Supportformular","submit":{"lock":true,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"81ff25b4-8fbf-4cfb-a119-a70d74397d12"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"12df4ff1-e358-4790-a64e-135780d2f35b"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Bitte prüfen sie mittels Seriennummer ob das Gerät durch Suprag AG geliefert wurde: "},{"type":"text","text":"https://www.suprag.ch/rma","marks":[{"type":"link","attrs":{"href":"https://www.suprag.ch/rma"}},{"type":"strong"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"9618b174-b2a5-44ef-afaa-7611b1c1f53c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]}]}],"conditions":{"18":{"t":"sh","i":{"co":{"cIds":{"3":["2"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"conditions":["18"]},"2":{"conditions":[]}},"questions":{"2":{"type":"pg","label":"Ihr Anliegen","description":"Beschreiben Sie uns Ihr Anliegen im Detail","validation":{"rq":true,"mnw":1},"jiraField":"description","questionKey":""},"3":{"type":"cm","label":"Artikeldetails","description":"Für technischen Support. (Supportleistungen werden lediglich für Geräte die durch Suprag AG geliefert wurden erbracht.)","validation":{"rq":true,"ch":"1"},"choices":[{"id":"2","label":"Priority-Bearbeitung mit Seriennummer / MAC","other":false},{"id":"1","label":"Gekauft bei Suprag AG oder einem Suprag-Partner","other":false}],"questionKey":"Artikeldetails"},"16":{"type":"ts","label":"Seriennummer / MAC","description":"","validation":{"rq":false},"jiraField":"customfield_10056","questionKey":""}}}},"linkedJiraFields":["description","customfield_10056"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=supragag","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"80145c70-543d-4c64-9f7f-f23e308206c9_59d105371db565ce37f814cfc6002cfd4f359054_lout","baseUrl":"https://supragag.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d4e8c33e-2c08-47ef-8c78-43c0ccdd072f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}